Product Description

UseDesk is a customer support platform that provides the flexibility, efficiency, and convenience you need to grow your business.

Help Desk Audit

Over 400 companies use UseDesk to manage their help desks, improve key performance indicators (KPIs), and increase customer loyalty.

What does the audit include?

Our mission is to understand your customers' perspective and evaluate your company's support system from their point of view.

We analyze response times for each communication channel.

We evaluate response quality.

We identify critical issues.

We guide you on how to fix vulnerabilities.

We provide personalized solutions.

The main requirement is your commitment to building a reliable support system.

📌 This offer is only available to new UseDesk users.

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Maintain a unified customer database. Store customer contact information, call logs, and order information in the system. Leave messages on cards to link new orders with contractors. Add employees to the system, restrict their access permissions, and set request assignment rules. Download the complete contact database to a Word or Excel document if needed. Receive notifications about overdue work or low employee ratings. Receive requests and comments from instant messaging tools, social media, online chat, and email, and respond using a single account. Set up automatic replies and message templates for popular requests to quickly respond to employees, change message statuses, and assign responsibilities.

Key Features