Topic: "Designing the implementation of business process operations" Providing after-sales service "

CONTENT

INTRODUCTION 3
Chapter 1. Analytical part 5
1.1. Selection of a set of automation tasks 5
1.2. Characteristics of existing business processes 6
1.3. Characteristics of the workflow that occurs when solving task 8
1.4. Justification of design solutions for information support 9
1.5. Substantiation of software design decisions 10
Chapter 2. Design part 12
2.1. Information model and its description 12
2.2. Characteristics of regulatory reference, input and operational information 13
2.3. Characteristics of result information 16
2.4. General provisions (function tree and dialog script) 17
2.5. Database feature 19
2.6. Block diagram of the package (call tree of program modules) 21
2.7. Description of software modules 22
2.8. Implementation Test Case and Description 22
CONCLUSION 32
REFERENCES 34

I enclose the text of the term paper on 34 sheets.
I post some screenshots of the database.
Development environment: Microsoft Office Access.