Introduction 2
1. General characteristics of a credit institution 3
2. Organizational and management structure of the bank 6
3. Key performance indicators and financial results of a credit institution 10
4. Types of Banking Operations 17
4.1. Passive operations of a commercial bank 17
4.2. Active operations of a commercial bank 18
5. Organization of workflow for major banking operations (cash, deposit). 21
6. Activities for the implementation of assignments and tasks of the practice leader from the bank 21
Conclusion 25
References 26
Appendices 27

The object of research in this work is the Omsk branch of JSC "Bank Intesa", engaged in lending to individuals and legal entities
The subject of the study is the financial and economic activities of Intesa Bank.
The work was carried out using methods, among which: analytical method, comparative, generalization.
The data for the study were collected on the basis of materials and data from the Omsk branch of JSC "Bank Intesa".
The study period is 2015-2016