Task 1.

Having examined the chapter 1.

Choose the correct answer to the question, and note the card answers.


Item 1. Business communication based on knowledge:

1. Sociology;

2. Psychology;

3. Management;

4. Logic;

5. All the above disciplines.

Question 2. The verbal means of communication include:

1. speaking;

2. The written word

3. The oral and written language;

4. The tone of voice.

Question 3. Which of the following means of communication are non-verbal?

1. gestures;

2. posture;

3. mimicry;

4. All the above;

5. The expression on his face.

Question 4. Whose perception of the image of another person more objectively?

1. a person with a positive self-esteem, adapted to the environment;

2. emotional woman;

3. The authoritarian type of person;

4. conformal (prone-serving) of the person;

5. The person with low self-esteem.


Task 2.

Explore Chapter 2, para. 2.1.

Choose the correct answer to the question, and note the card answers.


Question 1.Po approval A.Piza Australian expert, the greatest amount of information from the other person is transferred to us by:

1. The words;

2. facial expressions, gestures, posture;

3. The tone of voice and intonation;

4. all above listed equally.

Question 2. For effective business meetings, interviews and negotiations:

1. The need to monitor their movements and facial expressions;

2. try to interpret the reaction partner;

3. To understand the language of non-verbal communication components;

4. The use of all of the above points.

Question 3. Equality of the participants, the free exchange of opinions and points of view involves a conversation:

1. for the "T" - shaped table;

2. The round table;

3. for the coffee table;

4. This psychological aspect is not taken into account.

Question 4. What of these factors could adversely affect the atmosphere of communication at the first meeting?

1. sunglasses with tinted windows;

2. situating glance

3. friendly smile

4. strict business suit